Orders and Shipping
FAQ - Frequently Asked Questions
How can I place an order ?
You can place an order directly on our website by adding products to your cart and following the checkout process. We accept major credit cards and Apple Pay.
What are the shipping times ?
We typically ship within 1-2 business days. Delivery times are:
- Europe: 5-7 business days
-International: 7-14 business days
Can I track my order ?
Yes! You'll receive a confirmation email with a tracking number as soon as your order ships.
What is your return policy ?
You have 30 days to return unused items in their original packaging. Return shipping costs are your responsibility unless the product is defective.
How do I process a return ?
Contact our customer service at contact@glowshapestore.com with your order number. We'll provide you with return instructions.
Are your products authentic ?
Absolutely! We only sell authentic, high-quality products directly from our authorized suppliers.
Do you offer product warranties ?
Yes, all our products come with a 2-year legal warranty. Some products may have additional manufacturer warranties.
How can I contact you ?
You can reach us:
- Email: contact@glowshapestore.com
- Live chat on our website
Is my personal data secure ?
Yes, we use SSL encryption and comply with GDPR regulations. Your data is never shared with third parties without your consent.
How do you handle my payment information ?
We don't store any credit card information. All payments are processed securely through our certified payment partners.
Do you ship internationally ?
Yes, we ship worldwide! International shipping rates and delivery times vary by destination.